Effective Date: [23/08/24]
Susie Bates Counselling (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and protect any personal information you provide when using our website, https://susiebatescounselling.co.uk, and when contacting us via email at info@susiebatescounselling.co.uk.
1. Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, and other contact details you provide when filling out forms on our website or communicating with us via email.
- Usage Data: Information about how you use our website, including your IP address, geographical location, browser type, referral source, length of visit, and pages viewed.
- Cookies Data: Information collected through cookies and similar tracking technologies (see our Cookies Policy below for more details).
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To communicate with you and provide the services you request, including booking and managing appointments.
- To Improve Our Website: To analyze usage and improve the content and functionality of our website.
- To Send Communications: To respond to your inquiries and provide information about our services.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide consent to process your data for specific purposes.
- Contract: When processing is necessary for the performance of a contract with you or to take steps to enter into such a contract.
- Legitimate Interests: To conduct and manage our business in a way that is necessary and beneficial for us as long as your interests and fundamental rights do not override those interests.
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except to trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
6. Your Data Protection Rights
You have the following rights regarding your personal data:
- Right to Access: Request access to your personal data we hold about you.
- Right to Rectification: Request correction of any inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data under certain circumstances.
- Right to Restrict Processing: Request restriction of processing your personal data in certain situations.
- Right to Data Portability: Request transfer of your personal data to you or a third party.
- Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your data.
If you wish to exercise any of these rights, please contact us at info@susiebatescounselling.co.uk.
7. Security of Your Information
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you via email if significant changes are made.
9. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at:
Susie Bates Counselling
Email: info@susiebatescounselling.co.uk
Website: https://susiebatescounselling.co.uk